Returns Clerk

Department Demant Group Services Operations
Job Locations US-NJ-Somerset
Job ID


A shipping clerk performs functions related to the processing of all outgoing shipments and mail. This position reports to the Logistics Supervisor.


  • Responsible for packing, marking and sending returned hearing devices to DGS Goods Return according to SPS Documentation.
  • Responsible for making sure that the returned Hearing Devices are made available for further processing according to local instructions.
  • Perform Local and Regional operations involving the following processes and procedures: non-defect returns, new and unused items, requested returns, consignment and credit returns, new and un-used spare parts and components, defect returns, defect rack-based Hearing Devices, and repairable items.
  • Regional or Local Operations will consist of the following tasks:
    o Evaluate the hearing Device according to return category
    o Packing and shipping of the Hearing Device
    o Perform incoming inspection.
    o Credit note to the Regional or Local operation
    o Move returned goods to relevant Departments.
  • May perform miscellaneous tasks/projects as directed by manager.


  • High School Diploma or GED required;
  • Ability to work independently;
  • Data Entry, Computer Skills, and Product Knowledge experience is a plus;
  • Ability to occasionally lift boxes as heavy as 30 lbs. or more


The Company is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.


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