Demant

Oticon Medical - Salesforce Administrator

Department Oticon Medical Marketing
Job Locations US-NJ-Somerset
Job ID
2021-10097

Overview

Sound is a fundamental part of daily life that opens up a world of wonder. Sound and hearing are the key to human development and interaction. Sound is the way we understand, recognize and socialize with other people. In short, to hear is to live. Imagine a world without sound, without being able to hear, without being able to interact.

At Oticon Medical, LLC, we are passionate about using our combined expertise and resources to open up the world of sound to as many people as possible. Oticon Medical offers hearing implant systems which address the needs of specific patient groups. Our solutions benefit people with hearing loss, specialized to meet the needs of those who face the hardest hearing challenges.

Oticon Medical, LLC acts as the US distributor for Oticon Medical AB. Oticon Medical, AB is the legal manufacturer of the implants and sound processors sold by Oticon Medical, LLC in the US. Oticon Medical, LLC and Oticon Medical AB are both wholly owned by Demant. Demant employs over 14,000 employees worldwide with revenue of $2 billion USD.

The Oticon Medical Salesforce Administrator responsibility is to support business executives and end users in the adoption and ongoing improvement of the salesforce platform. They will have strong understanding of business processes and technical knowledge of the salesforce environment to perform their tasks. They will proactively engage with internal business partners (both locally and globally) to ensure stability of processes within the application (support) and configuration of new features.

Responsibilities

  • Serve as local support and system administrator for the Salesforce
  • Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
  • Manage workflows in the Marketing Cloud and act as subject matter expert on Pardot
  • Complete regular internal system audits and prepare for upgrades
  • Understand Salesforce integration with ancillary systems and coordinate with local / global teams troubleshooting and enhancements.
  • Work independently with local members of the user community to define and document enhancement requests
  • Work together with the Oticon Medical’s global SalesForce team to coordinate the evaluation, scope and completion of new development requests.
  • Test new features in the system
  • Assist in documentation of features and training of new users, and grow the Salesforce.com skill set across the organization
  • Effectively act as the liaison between Oticon Medical users, Oticon Medical global team and customers.

Qualifications

  • 2+ years of hands-on experience with salesforce configuration
  • Experience with Sales / Service Cloud (required)
  • Experience with Pardot (required)
  • Experience with Salesforce Community cloud (preferred)
  • Certified Salesforce Administrator or Platform App Builder (preferred - or ability to obtain certification within 6 months of employment)
  • Strong business acumen and background
  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
  • Creative and analytical thinker with strong problem-solving skills
  • Must demonstrate exceptional verbal and written communication skills
  • Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
  • An analytical individual who questions why things are done and applies intelligence/experience to resolve issues

 

Oticon Medical is part of the Demant Group. Demant is a world-leading hearing healthcare group that for more than a century has played a vital part in developing innovative technologies and know-how to help improve people’s hearing and health. In every aspect, from hearing devices, hearing implants and diagnostic equipment to intelligent audio solutions and hearing care all over the world, Demant is active and engaged.

 

The Demant Group operates in a global market with companies in more than 30 countries, employs more than 14,500 staff and generates annual revenue of DKK 14 billion (approx. 2.1 billion USD). Our products are sold in more than 130 countries.

 

Oticon Medical is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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