Demant

Sales and Service Technician

Department Diagnostics - E3
Job Locations US-WI-Wisconsin Rapids
Job ID
2021-10533

Overview

The e3 Diagnostics division is the leading provider of Audiology equipment and service and is comprised of one central General Office (Arlington Heights, IL) and several dozen Sales and Service offices throughout the continental US. 

 

Our Madison, Wisconsin area office has an immediate opening for a full-time Sales & Service Technician.  This challenging position is ideal for someone who is good at fixing things, enjoys traveling, and direct contact with our customers. 

Responsibilities

  • Build and maintain customer relationships and provide unparalleled service and technical support
  • Perform calibration, maintenance, repairs, and installations on a wide range of audiology and biomed equipment
  • Perform software and firmware upgrades to existing biomed equipment
  • Meet or exceed all sales and service goals in assigned territory
  • Maintain accurate records of customer contact and equipment
  • Keep product knowledge current and attend all required training
  • Work with minimal supervision and is responsible for making an established range of decisions, escalating to management when necessary
  • Negotiate contracts and pricing
  • Other duties as assigned

Qualifications

  • 2 year technical or engineering degree, or related experience required
  • Experience speaking and/or selling to customers or medical professionals
  • Proficient in updating and troubleshooting software problems
    • Experience in networking and providing hardware support required
  • Must be able to obtain and keep certification through the National Association of Special Equipment Distributors (NASED)
  • Must have a valid driver’s license and be able to maintain clear driving record
  • Must be able to pass a pre-employment background check as well as any customer-required screening requirements

Physical Demands

  • Repeated daily lifting of 50 lbs.
  • 30% travel – ability to drive for extended periods of time in company car to reach all customers in assigned territory; some overnight trips will be required
  • Occasional walking, stooping, kneeling, crawling, and crouching depending on variables at customer location

E3 Diagnostics is part of the Demant Group. Demant is a world-leading hearing healthcare group that for more than a century has played a vital part in developing innovative technologies and know-how to help improve people’s hearing and health. In every aspect, from hearing devices, hearing implants and diagnostic equipment to intelligent audio solutions and hearing care all over the world, Demant is active and engaged.

 

The Demant Group operates in a global market with companies in more than 30 countries, employs more than 14,500 staff and generates annual revenue of DKK 14 billion (approx. 2.1 billion USD). Our products are sold in more than 130 countries.

We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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