Demant

Sales Operations Supervisor

Department Demant Group Services Operations
Job Locations US-NJ-Somerset
Job ID
2021-10742

Overview

SALES OPERATIONS SUPERVISOR - 10:30a-7:00p - Somerset, NJ

 

The Sales Operations Supervisor’s responsibility is to supervise the Sales Support team and assist the Sales Operations Manager in delivering objectives. This includes training on Salesforce and Navision systems for new and existing hires. This individual will be responsible for the maintenance of the loaner bank and pediatric support. Oversees direct responsibilities and duties of team that include order entry, customer service, and clerical/administrative projects. The Sales Support Supervisor reports to the Sales Operations Manager.

Responsibilities

  • Responsible for the full people management process of hiring, retention, performance management, coaching to build a high performing team.
  • Conduct frequent 1:1’s with team members.
  • Trains new hires on Salesforce and Navision.
  • Ensure that all policies, procedures and standards are followed within the team.
  • Provides process and/or system recommendations to meet the business objectives.
  • Monitors employee productivity and service levels for quality.
  • Oversees Loaner bank administration and pediatric support for all sales regions.
  • Reports IT issues related to errors in system functionality.
  • Maintenance of promotional orders relating to customer meetings and events.
  • Provides professional and courteous customer support.
  • Participates in some sales related functions: such as special projects, meetings, and training.
  • Responsible for triaging the regional, general clerical and e-comm portals and email boxes.
  • Responsible for ensuring accountability and efficiency of the Sales Support team.
  • May perform miscellaneous tasks/projects as directed by manager.
  • May require occasional overnight travel to trade shows and National Sales meeting.

Qualifications

  • Minimum of 3 - 5 years supervisory experience in a Customer Service, Sales, or other related fields.  High School diploma required, bachelor’s degree preferred
  • Demonstrated ability in providing strong customer service skills and resolve customer issues
  • Excellent written and verbal communications skills.
  • Strong interpersonal skills with the ability to work effectively with individuals at all levels.
  • Computer literate with proficiency in Microsoft Office.
  • Strong coaching/ counseling techniques, ability to mentor and motivate.
  • Flexible team player with ability to function in a dynamic environment.
  • Flexibility to adapt quickly to changing business needs and processes.
  • This individual must be assertive and creative and possess the ability to handle multiple tasks.
  • Must perform well as both an individual contributor and/or team player.
  • Must be proficient in Microsoft Office Suite applications. 

The Company is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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