Demant

Front End Ops Technician

Department Demant Group Services Operations
Job Locations US-NJ-Somerset
Job ID
2021-11116

Overview

FRONT END OPS TECHNICIAN - Somerset, NJ

 

Demant is a world-leading hearing healthcare group that  for more than a century has played a vital part in developing  innovative technologies and know-how to help improve  people’s hearing and health. In every aspect, from hearing  devices, hearing implants and diagnostic equipment to  intelligent audio solutions and hearing care all over the world, Demant is active and engaged.

 

The Demant Group operates in a global market with companies  in more than 30 countries, employs more than 14,500 staff  and generates annual revenue of DKK 14 billion (approx. 2.1 billion USD). Our products  are sold in more than 130 countries.

 

The FE Ops Technician is responsible for verifying that the order entered by the data entry operators are entered correctly into our ERP system with the customers specifications.  Once order has been verified by technician that all options are available for the custom order then the order is digitally sent to production facility for making of the product.  The Ops Technician will also be cross trained to be able to carry out other functions such as scanning of impressions and data entry.

Responsibilities

  • Responsible for checking to make sure all information on orders are entered correctly and made to specification of customer.
  • Troubleshoots service orders and hooks up custom device to make sure settings are working correctly before sending to production.
  • Works closely with all Customer facing colleagues regarding questions on orders pertaining to any specific options or accommodations needed, to ensure product production completion.
  • Prepares the physical incoming impressions sent from Hearing Care professionals, and proceeds with the scanning of the impressions in a digital system.
  • May perform miscellaneous tasks/projects as directed by manager/supervisor

Qualifications

  • High School Diploma or General Education Degree (GED or equivalent combination of education and experience in addition to good written and oral communication skills in English, good eyesight, hearing, and manual dexterity.
  • The planning function requires excellent keyboard and typing skills, speed, accuracy, attention to detail.
  • The Ops Technician needs excellent judgment while working in a fast-paced environment and must be able to work according to our described quality procedures. 
  • Overtime is expected and required as workload, customers, and training demands

 

The Company is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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