Account Collector (Insurance)

Department Demant Group Services Finance
Job Locations US-NJ-Somerset
Job ID




Demant is a world-leading hearing healthcare group that  for more than a century has played a vital part in developing  innovative technologies and know-how to help improve  people’s hearing and health. In every aspect, from hearing  devices, hearing implants and diagnostic equipment to  intelligent audio solutions and hearing care all over the world, Demant is active and engaged.


The Demant Group operates in a global market with companies  in more than 30 countries, employs more than 14,500 staff  and generates annual revenue of DKK 14 billion (approx. 2.1 billion USD). Our products  are sold in more than 130 countries.


The Account Collector position works closely with customers, patients, and our sales and insurance teams to proactively address customer billing problems before they become collections issues. This position will focus on processing insurance claims associated with the customers’ healthcare plans and execute the steps required to secure correct payments from various sources. The position will also approve or decline credit orders in accordance with established policies, practices, and procedures in a manner that will result in maximum sales while maintaining sound receivables.


  • Establish and maintain collaborative working relationships with customers and internal staff of other departments for the purpose of sharing information and working together on customer accounts.
  • Manage assigned accounts focusing on medical insurance-related collections. Interface with customers and cash administrators to appropriate correct payments and account cash postings. Maintain a current status for open invoices.
  • Collect and process patient deductible and co-insurance payments on a timely basis. 
  • Work closely with claims team to generate coinsurance billing when required.
  • Research and resolve credits and short pays related to payers and patients.
  • Submit payer and patient refunds in accordance with company policy.
  • Address account order holds on a daily basis to facilitate order releases and payment receipts.
  • Actively review customer accounts for compliance with established credit terms and take appropriate steps to mitigate risk of additional exposure and delinquency. 
  • Identify and escalate defined uncollectible accounts.
  • Drive regular involvement of sales team and management in status of portfolio. 
  • Direct Application of payment receipts (ACH, credit card, checks) to customer’s accounts.
  • Call on all past due amounts for patients and insurance organizations and document account changes within the collections management system.
  • Handle inbound and outbound medical collections calls.
  • Participate in regular Past Due meetings and provide status reports for Credit Manager/Supervisor on all delinquent accounts.


  • High School Diploma or General Education Degree (GED); and credit related experience and/or training, or equivalent combination of education and experience required.
  • 3 years collection experience with similar healthcare customer base, preferred.
  • 2+ years medical claim insurance processing experience, preferred
  • 2+ years workers compensation claim processing experience, preferred.
  •  Strong written and verbal communication skills
  • Demonstrated ability in providing strong positive customer experience and ability to de-escalate situations
  • Role requires attention to detail with ability to work in a fast paced environment
  • Proven ability to collaborate effectively and demonstrate a team player mindset
  • Knowledgeable of Microsoft suite applications with strong Excel skills


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