Demant is a leading international hearing healthcare company that develops, produces, and sells hearing solutions, accessories, diagnostic instruments, and personal communication. The group operates in a global market with companies in more than 30 countries, employees exceeding 14,000, and revenues of well over 2 billion USD. Demant has a strong presence in the US market and is looking for outstanding passionate talent committed to the goals and mission of the company.
Under general direction from the VP Operations, the Supervisor Claims & Call Center promotes a productive and positive experience with customers to ensure high quality support, monitors call quality and customer satisfaction metrics to improve service levels, ensures claims are processed in a timely manner in accordance with members’ benefit plans, evaluates claims activities to assess cost effectiveness, implements process improvement initiatives, oversees the development and maintenance of training and documents resources for team, and coordinates and leads daily team activities.
The Company is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.