Administrative Assistant

Department Diagnostics - E3
Job Locations US-GA-Lawrenceville
Job ID


We at Demant work with multiple brands and business areas to support customers and patients to live their best lives.  We develop, manufacture, and sell products that help people with hearing loss connect and communicate with the world around them.


Demant is the only company in the world that covers all areas of hearing healthcare, from hearing devices and hearing implants to diagnostic equipment and professional hearing care, and we gain significant synergies from this unique position to create new opportunities in the years to come.  Join us on this journey and make a difference in the hearing healthcare space!


e3 Diagnostics is a business within the US Diagnostic Division of Demant; we are seeking an Administrative Assistant to join our Duluth based office.  The successful candidate will demonstrate the ability to work effectively and efficiently with internal and external stakeholders, providing excellent customer service while supporting e3 Sales and Service colleagues.


  • Provide excellent customer service via face-to-face interactions, and in verbal and written communications with internal and external customers
  • Support the Regional Sales Manager with various projects as assigned
  • Process incoming and outgoing mail and packages
  • Send/resend invoices daily and assist in sending monthly Accounts Receivable statements, contact external stakeholders regarding amounts due
  • Assist with reviewing Sales expenses to confirm submissions are following the e3 Diagnostics expense guidelines
  • Assist daily with customer inquiries and the processing of Customer Service Supply orders that are received via phone, email, web shop, or fax
  • Liaison for branch and corporate personnel regarding supplies and expenses
  • Process monthly warehouse orders for journal entries
  • Maintain Standard Operating Procedures (SOPs) throughout the year as required
  • Recommend methods to improve operations efficiency and service to both internal and external customers
  • All other duties as defined


  • 2-5 years’ experience in a customer service role or equivalent education and work experience
  • Ability to understand Accounts Receivable information and accurately communicate with customers
  • Proficient in Microsoft Office Suite
  • Live the Demant Values


e3 Diagnostics is part of the Demant Group. Demant is a world-leading hearing healthcare group that for more than a century has played a vital part in developing innovative technologies and know-how to help improve people’s hearing and health. In every aspect, from hearing devices, hearing implants and diagnostic equipment to intelligent audio solutions and hearing care all over the world, Demant is active and engaged.


The Demant Group operates in a global market with companies in more than 30 countries, employs more than 14,500 staff and generates annual revenue of DKK 14 billion (approx. 2.1 billion USD). Our products are sold in more than 130 countries.

We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.


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