AR Specialist

Department Birdsong
Job Locations US-FL-Jacksonville
Job ID



Demant is a leading international hearing healthcare company that develops, produces, and sells hearing solutions, accessories, diagnostic instruments, and personal communication. The group operates in a global market with companies in more than 30 countries, employees exceeding 14,000, and revenues of well over 2 billion USD. Demant has a strong presence in the US market and is looking for outstanding passionate talent committed to the goals and mission of the company. As one of the global market leaders in the hearing health care field, opportunities exist in many of our businesses, shared services, as well as new ventures and projects. Group companies collaborate in many areas and share resources and technologies.

Birdsong Hearing Benefits is Demant’s managed care company within the United States. Birdsong serves as a hearing benefits manager and third-party administrator in delivering hearing care benefits and services to health plans, employer groups and unions. Birdsong also provides oversight to its subsidiaries which include Advanced Hearing Providers, a workers compensation organization headquartered in Portland, OR, Your Hearing Network, a network of discount plans and providers headquartered in Somerset, NJ, AudioNet America, a third-party administrator and Great Lakes Provider Network both headquartered in Clinton Township, MI.

Birdsong Hearing Benefits seeks to hire an Accounts Receivable Specialist responsible for receivables and collections activities.  The Accounts Receivable Specialist will contribute within a team environment in the preparation, posting, verification and recording of customer payments and transactions related to Accounts Receivable and perform regular collection activities of delinquent accounts.




  • Perform daily preparation and posting of cash receipts to respective customer accounts
  • Review and resolve unapplied cash and open credits of assigned accounts
  • Perform the recording of transactional documents related to Accounts Receivables and others to ensure control processes have been met
  • Review assigned accounts for reconciling items
  • Act as billing agent for subsidiary provider networks, creating invoices, resolving payment issues, and following up on unpaid/unfunded invoices.


  • Perform Daily, weekly, and monthly collections of past due accounts
  • Perform daily, weekly, and monthly account statements and reconciliations to identify accounts for collections and escalation for severely delinquent accounts
  • Review and monitor assigned accounts and all applicable collection reports
  • Email/other correspondence to customers to encourage payment of delinquent accounts
  • Make outbound collection calls in a professional manner while keeping and improving customer relations
  • Utilize with increasing proficiency proprietary reports, tools and systems required to perform duties
  • Complete all special projects and other duties as assigned by Director, Finance



Requirements and Must Have Criteria

  • Operational Endurance: Success for this role must have at least 3+ years Accounting, or Finance experience and/or training in healthcare, provider, TPA, health plan, or medical device
  • Interpersonal, Communication, and Relational Building Skills: Ability to relate to and effectively work with a diverse group of individuals, groups, and people collaboratively and diplomatically. Proven ability to engage internal and external constituencies. The person must possess an uncanny ability to handle and to resolve conflict in a productive and direct manner. Excellent oral and written communications are a must. The person must also exude high energy with a positive manner and a can-do attitude and excellent judgment.

Other Personal Characteristics and Experience

  • Ability to simultaneously balance and adjust to multiple changing priorities and make decisions with speed and accuracy.
  • A true team player who takes a collaborative approach with leadership and peers and other colleagues.
  • Impeccable values, ethical standards, and a strong moral compass with integrity.

Successful candidates for the Accounts Receivable role will possess the following:

  • A solid financial team player with sound technical skills, analytical ability, good judgment, and strong operational focus.
  • High level of integrity and dependability with a strong sense of urgency and results-orientation.
  • Effectively interact with internal and external customers to understand their needs and explain data.
  • Demonstrated ability to communicate effectively in person and via telephone with customers
  • Excellent verbal and written communication skills with a demonstrated ability to communicate and work effectively with non-technical administrators.
  • Demonstrable competency with programs including Microsoft Excel. Experience using ERP systems.



Associates Degree required, Bachelor’s Degree in Accounting/Business preferred


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