Demant

Electronic Service Technician

Department Diagnostics - E3
Job Locations US-MD-Hanover
Job ID
2022-17229

Overview

e3 Diagnostics is part of a world-leading hearing healthcare and technology group built on a heritage of care, health, and innovation since 1904.  The group offers innovative technologies, solutions, and know-how to help improve people’s health and hearing.  In every aspect, from hearing devices, hearing implants and diagnostic equipment to intelligent audio solutions, and hearing care all over the world, we are active and engaged. e3 Diagnostics is a nationwide team of experts with years of experience in audiology equipment sales and service. With over 30 offices strategically located across the United States, we bring a local expertise that is unmatched by any others in the field of audiological instrumentation.

 

e3 Diagnostics is seeking a Sales and Service Technician to join our team in the Baltimore, MD office; this e3 Sales and Service Technician is the equipment expert that our customers rely on for all their audiological instrumentation needs: new equipment solutions, technical repairs, and NASED-certified calibration.

Responsibilities

  • Responsible for calibration, maintenance, equipment repairs and installations on a wide range of audiology equipment.
  • Build and maintain customer relationships, provide service and technical support for all e3 equipment offerings ensuring calibration and preventative maintenance is completed as scheduled according to service agreement.
  • Collaboration with Office Administrator to ensure scheduling of equipment calibrations is as required.
  • Maintain accurate records of customer contact and equipment.
  • Prospect for new service and generate sales leads for Regional Sales Manager follow up.
  • 80% travel to customers location within assigned territory, works independently with minimal supervision.
  • Responsible for calibration of equipment received at the regional office; schedule return to customer when completed (company vehicle provided).
  • Demonstrate Demant Values: We create trust | We are team players | We create innovative solutions | We apply a can-do-attitude
  • All other duties as assigned

Qualifications

  • 2 year Technical or Engineering degree or related experience required in lieu of degree/certificate.
  • Knowledge of Microsoft office, experience with database management systems.
  • Willingness to obtain and maintain Certification National Association of Special Equipment Distributors (NASED), certification training provided by e3 Diagnostics.
  • Must have a valid driver’s license and maintain clear driving record.
  • Effective verbal & written communication with professional appearance.
  • Ability to Lift up to 50 pounds, bending and lifting throughout the workday.
  • Some overnight trips will be required.
  • Occasional walking, stooping, kneeling, crawling, and crouching depending on variables at customer location.

We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.

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