Operations Manager

Department Diagnostics - HSA Corporate
Job Locations US-IL-Arlington Heights
Job ID


Hearing Screening Associates (HSA) is a full-service company that offers an all-inclusive service for the hearing screening of newborn infants. HSA provides services for all aspects of newborn hearing, beginning with personnel and testing, equipment, and reporting and billing; our goal is to be the premier Newborn Hearing Screening company.

Hearing Screening Associates (HSA) is looking for an Operations Manager to support the corporate office in Arlington Heights, IL. The Operations Support Manager is at the heart of HSA business.  This position will collaborate with the Sales Team supporting contract development and the on-site operation of facilities under contract with HSA services.  The Operations Support Manager will lead the Operations Support Team to ensure company policies, processes and compliance are strictly adhered to for the credentialing and operations process for the newborn hearing screeners. This is your opportunity to make a difference, one baby at a time.  


  • Leads and develops the Operations Support Team, acting as the primary source for the team, maintain compliance and consistency and taking corrective action when needed
  • Sets goals and monitors ongoing performance of Team, completes Performance Review Process for all direct reports
  • Mentoring, training and developing team members for improved and sustainable team performance
  • Collaborates with internal and external stakeholders; establishes timeline for contract fulfillment, hospital credentialing requirements, and time to hire or fill staffing positions within the facilities with HSA contracted services. Leads team that tracks all credentialing requirements and updates as identified, provides appropriate communication of changes
  • Responsible for the data integrity and documentation of asset and employee credentialing, ensuring timely and accurate documentation within ACT
  • Ensures Newborn Screening Technicians are fully on-boarded, credentialed and cleared to access the screening service location by established deadlines, meeting contract and hospital requirements as identified
  • Establishes and maintains relationships through open communication with key contacts, such as Hospital Human Resources, HSA Operations Managers and Supervisors, Newborn Hearing Screeners, Recruiting and other key customer contacts
  • Manage the process fulfillment of service location supply requests; supporting screening teams with forms, materials and supplies as requested
  • Ensures support of Sales staff meeting required hospital vendor credentialing is complete, accurate and loaded into system; ensures Sales staff is ready for entry to hospital to conduct business as needed
  • Provides support and coordination of Sales area to include customer orders, Marketing and Sales Events/Shows, and other support activities as needed
  • Responsible for the Accounts Receivable processing from hospitals, ensuring timely processing from A/R Team
  • Manages the team responsible for ensuring the owned company equipment is in compliance, including calibration and repairs; tracking all company owned assets, including inventory.
  • Demonstrate the Demant Values: We create trust | We are team players | We create innovative solutions | We apply a can-do-attitude
  • All other duties as assigned


  • Bachelor’s degree
  • Experience working in medical devices and/or medical services is preferred
  • Ability and experience leading a team, provide feedback and coaching, previous experience in Performance Management is a plus
  • Excellent organizational, communication, time management and problem-solving skills
  • High attention to detail
  • Proficiency in the Microsoft Office suite


Employment is contingent upon the following:

  • Clear seven (7) year background check
    • Verifiable prior employment including title and dates of hire
    • Criminal history
    • Education


We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.


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