AR Specialist

Department AudioNet America
Job Locations US-FL-Jacksonville
Job ID



Birdsong Hearing Benefits™ LLC, is a hearing benefits manager that views hearing care as total care. We provide Medicare Advantage, including all lines of business in government programs, along with commercial solutions for the most under-utilized supplemental benefit: Hearing.
We are looking for dedicated, talented, and passionate individuals who want to join us in helping people awaken to the full sound of life. We are driven by the following values:
- People focused, realizing it is all about our consumers and each other.
- Collaborative with a strong team spirit, happy to work together to achieve greater results.
- Intuitive and creative, generating ideas and solutions to transform the hearing care ecosystem.
- Full of grit, wanting to work hard to achieve success.
- A growth mentality, eager to adapt and be flexible in an ever-changing environment


Birdsong Hearing Benefits seeks to hire an Accounts Receivable Specialist responsible for receivables and collections activities.  The Accounts Receivable Specialist will contribute within a team environment in the preparation, posting, verification and recording of customer payments and transactions related to Accounts Receivable and perform regular collection activities of delinquent accounts.




  • Perform daily preparation and posting of cash receipts to respective customer accounts
  • Review and resolve unapplied cash and open credits of assigned accounts
  • Perform the recording of transactional documents related to Accounts Receivables and others to ensure control processes have been met
  • Review assigned accounts for reconciling items
  • Act as billing agent for subsidiary provider networks, creating invoices, resolving payment issues, and following up on unpaid/unfunded invoices.


  • Perform Daily, weekly, and monthly collections of past due accounts
  • Perform daily, weekly, and monthly account statements and reconciliations to identify accounts for collections and escalation for severely delinquent accounts
  • Review and monitor assigned accounts and all applicable collection reports
  • Email/other correspondence to customers to encourage payment of delinquent accounts
  • Make outbound collection calls in a professional manner while keeping and improving customer relations
  • Utilize with increasing proficiency proprietary reports, tools and systems required to perform duties
  • Complete all special projects and other duties as assigned by Director, Finance



Requirements and Must Have Criteria

  • Operational Endurance: Success for this role must have at least 3+ years Accounting, or Finance experience and/or training in healthcare, provider, TPA, health plan, or medical device
  • Interpersonal, Communication, and Relational Building Skills: Ability to relate to and effectively work with a diverse group of individuals, groups, and people collaboratively and diplomatically. Proven ability to engage internal and external constituencies. The person must possess an uncanny ability to handle and to resolve conflict in a productive and direct manner. Excellent oral and written communications are a must. The person must also exude high energy with a positive manner and a can-do attitude and excellent judgment.

Other Personal Characteristics and Experience

  • Ability to simultaneously balance and adjust to multiple changing priorities and make decisions with speed and accuracy.
  • A true team player who takes a collaborative approach with leadership and peers and other colleagues.
  • Impeccable values, ethical standards, and a strong moral compass with integrity.

Successful candidates for the Accounts Receivable role will possess the following:

  • A solid financial team player with sound technical skills, analytical ability, good judgment, and strong operational focus.
  • High level of integrity and dependability with a strong sense of urgency and results-orientation.
  • Effectively interact with internal and external customers to understand their needs and explain data.
  • Demonstrated ability to communicate effectively in person and via telephone with customers
  • Excellent verbal and written communication skills with a demonstrated ability to communicate and work effectively with non-technical administrators.
  • Demonstrable competency with programs including Microsoft Excel. Experience using ERP systems.



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