Data Center/Telecom Operations

Department Birdsong
Job Locations US
Job ID



Birdsong Hearing Benefits™ LLC, is a hearing benefits manager that views hearing care as total care. We provide Medicare Advantage, including all lines of business in government programs, along with commercial solutions for the most under-utilized supplemental benefit: Hearing.
We are looking for dedicated, talented, and passionate individuals who want to join us in helping people awaken to the full sound of life. We are driven by the following values:
- People focused, realizing it is all about our consumers and each other.
- Collaborative with a strong team spirit, happy to work together to achieve greater results.
- Intuitive and creative, generating ideas and solutions to transform the hearing care ecosystem.
- Full of grit, wanting to work hard to achieve success.
- A growth mentality, eager to adapt and be flexible in an ever-changing environment


We are looking for a talented AWS Cloud Engineer to join our dynamic team to implement and maintain our AWS infrastructure and Telecommunication environments. We expect an Engineer who will work hard, keep up in a fast-paced start up environment, and have fun! If you are looking to be challenged daily, make a huge impact and help define the future of patient engagement, we would love to have you join our team!



  • DevOps & Deployment Automation liaison with the Security and Application teams
  • Functions in a consultative role using advanced problem-solving and analytical skills to implement, upgrade and support complex application systems.
  • Acts as a general internal consultant on system architecture design initiatives.
  • Responsible for providing/setting direction on infrastructure architecture.
  • Support the current and future communications platforms.
  • Supports standardization of documentation for system maps.
  • Evaluates new AWS technology with cost benefits to the company.
  • Oversees efforts with key vendors to understand future infrastructure plans in conjunction with leadership.
  • Oversees complex configuration of applications based on user and vendor requirements on major application environments.
  • Works closely with managers, project managers and business partner leaders to define and develop or implement major software applications.
  • Works with staff, business partners and leadership to help them understand potential application functionality, development approaches, possible enhancements, and process improvements.
  • Works with enterprise architecture teams to integrate application architecture into enterprise architecture.



  • Demonstrated history of AWS Experience with RDS, SQS, EC2, Lambda, Route 53, VPC, etc.
  • Experience with container technology such as Docker or Kubernetes Orchestration.
  • Infrastructure automation proficiency (Terraform, CloudFormation, Ansible, etc.).
  • Knowledge of Network Routing, DNS, Virtual Load Balancing (ALB, NLB).
  • Experience with Healthcare and HIPAA/SOC2/HITRUST security policies.
  • Experience with Linux and shell scripting.
  • Knowledge of Security Concepts and Technology (SSL/TLS, SSH, SFTP, VPN).
  • Knowledge of Version Control (Git).
  • Knowledge of Logging, Monitoring, and Alerting.
  • Knowledge of CI/CD technologies (Code Commit, Jenkins, GitLabCI).
  • Experience with Telecommunication is recommended.
  • Understanding of programming languages such as Angular, PHP, NodeJS.
  • Experience in Agile methodology and Software Development Life Cycle (SDLC).


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