Sales & Service Tech (e3)

Department Diagnostics - E3
Job Locations US-CO-Longmont
Job ID


e3 Diagnostics is part of a world-leading hearing healthcare and technology group built on a heritage of care, health, and innovation since 1904.  The group offers innovative technologies, solutions, and know-how to help improve people’s health and hearing.  In every aspect, from hearing devices, hearing implants and diagnostic equipment to intelligent audio solutions, and hearing care all over the world, we are active and engaged. e3 Diagnostics is a nationwide team of experts with years of experience in audiology equipment sales and service. With over 30 offices strategically located across the United States, we bring a local expertise that is unmatched by any others in the field of audiological instrumentation.


e3 Diagnostics is seeking a Sales and Service Technician to join our team in the Layton, UT office; this e3 Sales and Service Technician is ideal for someone who is good at fixing things, enjoys traveling, and direct contact with our customers.


  • Build and maintain customer relationships and provide unparalleled service and technical support
  • Perform calibration, maintenance, repairs, and installations on a wide range of audiology and biomed equipment
  • Perform software and firmware upgrades to existing biomed equipment
  • Meet or exceed all sales and service goals in assigned territory
  • Maintain accurate records of customer contact and equipment
  • Keep product knowledge current and attend all required training
  • Work with minimal supervision and is responsible for making an established range of decisions, escalating to management when necessary
  • Negotiate contracts and pricing
  • Other duties as assigned


  • 2 year technical or engineering degree, or related experience preferred
  • Experience speaking and/or selling to customers or medical professionals
  • Proficient in updating and troubleshooting software problems
  • Experience in networking and providing hardware support preferred
  • Must be able to obtain and keep certification through the National Association of Special Equipment Distributors (NASED)
  • Must have a valid driver’s license and be able to maintain clear driving record
  • Must be able to pass a pre-employment background check as well as any customer-required screening requirements
  • Travel is required – Mostly will be working around the Wasatch Front, but will also travel regularly around Utah, Western Wyoming, and Eastern Nevada including Las Vegas. Company car will be provided
  • Salesforce experience preferred 




e3 Diagnostics is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.


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