Demant

AR Manager

Department Demant Group Services Finance
Job Locations US-NJ-Somerset
Job ID
2023-19234

Overview

The Accounts Receivable Manager position is a pivotal role supporting the US Hearing Aid and Buying Group Business Units with over $500M in revenue and average accounts receivable of $100M. This role is integral as it oversees the credit evaluation of new and existing customers, customer collections, cash application and customer interaction while minimizing financial risk. This role directly leads a team of professionals, including five direct reports and indirectly manages a team of 6 additional employees.

To ensure success as Manager, Accounts Receivable, the incumbent should have extensive experience with credit analysis and collections, proficiency with accounting software, high-level analytical skills, strong leadership and managerial skills, and customer experience mindset.

Responsibilities

  • Formalize and implement processes and procedures around evaluation and assignment of credit, cash application, bad debt calculation and review, and collections.
  • Review roles and responsibilities of the Accounts Receivable department, identifying opportunities for improvement in processes, automation, and resource allocations which enhance controls, financial performance, transparency and data reliability.
  • Manage the Accounts Receivable monthly closing process, including the calculation of reserves, account reconciliations, and A/R dashboard reporting.
  • Coordinate and deliver Accounts Receivable requirements in connection with the Company’s annual financial statement audit.
  • Establish internal goals, KPI’s and/or metrics to monitor performance and manage financial risk. Provide senior management with consistent reporting and est
  • Responsible for the application of the Company’s Credit, Bad Debt and Cash application policies.
  • ablish meetings with key managers to further discuss results.
  • Recruit, hire, train, motivate and evaluate staff members within the Accounts Receivable department.

Credit Management

  • Evaluate credit risks for new and existing accounts.
  • Approve or reject credit requests based on credibility and potential revenues and losses.
  • Lead the review and management of US customer loan program as it relates to credit reviews, credit history and A/R management.
  • Provide leadership to ensure employees demonstrate appropriate demeanor, technical accuracy, efficiency, and conformity to Company policies.
  • Create and implement strategies to increase successful collections on outstanding receivables and drive down DSO.Interact with legal and agencies around accounts placed in collections.
  • Communicate with customers to build and maintain a strong working relationship and ensure that Demant is “easy to work with” from an internal and external customer perspective.
  • Review, recommend and implement credit policies and procedures that maintain the smooth running of the department, aligning with commercial to avoid commercial disruption, excessive credit limits, and minimize overall financial risk.
  • Lead monthly calls with the businesses to review A/R aging, DSO, problem accounts, and working with the commercial team and customers to decrease overdue A/R.
  • Oversee the application of cash, minimizing unapplied cash.
  • Identify and lead action-oriented discussions on problem accounts with key Finance and Business Managers to implement and limit financial risk.

Collections Management

  • Evaluate the effectiveness of the Company’s collection strategy and identifying opportunities to minimize bad debt write-offs and increase DSO.
  • Evaluate the effectiveness of the Company’s collection strategy and identifying opportunities to minimize bad debt write-offs and increase DSO.
  • Identify and lead action-oriented discussions on problem accounts with key Finance and Business Managers to implement and limit financial risk.
  • Oversee the application of cash, minimizing unapplied cash.
  • Lead monthly calls with the businesses to review A/R aging, DSO, problem accounts, and working with the commercial team and customers to decrease overdue A/R.
  • Review, recommend and implement credit policies and procedures that maintain the smooth running of the department, aligning with commercial to avoid commercial disruption, excessive credit limits, and minimize overall financial risk.
  • Communicate with customers to build and maintain a strong working relationship and ensure that Demant is “easy to work with” from an internal and external customer perspective.
  • Interact with legal and agencies around accounts placed in collections.
  • Create and implement strategies to increase successful collections on outstanding receivables and drive down DSO.
  • Taking on additional special projects and tasks as requested

Qualifications

  • Bachelor’s Degree in Accounting, Finance or Business Administration Required.
  • 8+ years of Accounts Receivable, Credit and Collections experience, with a track record of success in managing teams, developing credit policies, and improving collection processes.
  • Advanced technology skills with experience with Microsoft Office tools, different ERP systems, banking systems, online invoicing systems and other cash and collections software.
  • Excellent written and verbal communication skills.
  • Demonstrated leadership in developing strong relationships with customers, team members, leaders, and business partners.
  • Demonstrated excellence in professional communication, presence, a high degree of integrity, and willingness/strength to do the right thing in difficult times.
  • Highly engaged with a strong commitment to developing team members and fostering a high performing team mindset
  • Capable of working in a fast-paced and dynamic environment under changeable priorities
  • Superior critical thinking and analytical skills
  • Positive can-do attitude with a strong work ethic and intellectually curious

The Company is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

 

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