Service and Sales Administrator

Department Diagnostics - E3
Job Locations US-MD-Glen Burnie
Job ID


e3 Diagnostics is part of a world-leading hearing healthcare and technology group built on a heritage of care, health, and innovation since 1904.  The group offers innovative technologies, solutions, and know-how to help improve people’s health and hearing.  In every aspect, from hearing devices, hearing implants and diagnostic equipment to intelligent audio solutions, and hearing care all over the world, we are active and engaged.


Job Summary:

e3 Diagnostics is seeking an Administrative Assistant to join in the Baltimore, MD office. The successful Administrative Assistant will be responsible for working effectively and efficiently with internal and external stakeholders and providing excellent customer service while supporting e3 Sales and Service colleagues.


  • Scheduling customers for calibration appointments, installations, routine service, and emergency repairs
  • Provide technicians with pertinent information related to service calls.
  • Responsible for confirming technician appointments.
  • Track and follow customer orders through the system, beginning with the order all the way through installation, including staying in communication with the Salesperson, customer, and technician.
  • Order parts as required; ensure purchase orders (POs) are provided to appropriate stakeholders.
  • Review and submit all service calls for invoicing, ensuring there Pos when needed, no pricing errors and the job does/does not require any follow up appointments.
  • Schedule, coordinate, and track all in-house and manufacturer repairs.
  • Maintain customer database, including updates to addresses, phone numbers, email addresses, and contact names and email addresses.
  • Maintain files; ensuring all service paperwork is filed correctly and accessible as needed.
  • Maintain updated and accurate price lists to ensure all parts and service are quoted/billed correctly.
  • Duties/responsibilities are performed in a timely fashion.
  • Serve as local office contact for receiving and shipping of part.
  • Support new prospect/customer initiatives.
  • Demonstrates Demant Values: We create trust | We are team players | We create innovative solutions | We apply a can-do-attitude.
  • All other duties as assigned.                                                                                                                                                                                                                                                                                                                                                                                                                               


Required Skills/Abilities:

  • Must be at least 18 years of age.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Ability to prioritize tasks.
  • Proficient with Microsoft Office Suite or related software.
  • Team player with a positive attitude.
  • Knowledge of Sales Force a plus!

Education and Experience:

  • High school diploma or equivalent.
  • At least two years related experience required.


  • Up to 1 week per year for training.

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 35 pounds at times. 






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