The Client Systems Support Specialist will provide help desk support for Demant customers. Support Specialists also research and test 3rd party devices for compatibility with all Brands of products. Position is an onsite role in Somerset, NJ on Tuesday and Thursday.

• Support customers and internal staff on Demant connectivity devices and 3rd party devices. (Training will be provided on Demant specific devices and systems)
• Research and test 3rd party devices for compatibility with Demant products as needed.
• Handle customer and consumer calls and emails in a manner that creates a positive experience to build loyalty to the Demant brands.
• Software and hardware troubleshooting, announcement of system outages, basic system administration, in-depth assistance on supported software applications, problem tracking/follow-up, and delegation to other specialists for additional assistance.
• Input all calls into call tracking software
• Collect and relay software information, technical problems and suggestions for improvement to Oticon A/S and/or appropriate department manager.
• Manage incident escalations, crisis calls, and monitors questions ensuring appropriate responsiveness to customer requests/issues.
• Liase with Oticon A/S and other Oticon sister companies to keep abreast of software development, support materials, and new enhancements of help desk operations
• May perform miscellaneous tasks/projects as directed by manager

• Technical degree or equivalent knowledge/experience
•  Minimum of 4 years help desk experience installing and supporting hardware and software over the phone. 
• Experience with Bluetooth and mobile devices including Android and iOS preferred
• Experience with computer configuration including software and hardware installation, removal and troubleshooting
• Strong customer service skills with a customer first attitude
• Working knowledge of Microsoft Office
• Familiarity with basic networking principles

What we have to offer

Medical, dental, prescription, and vision benefits (including coverage for domestic partners)

24/7 virtual medical care

Employee Assistance Program for you and your family

401(k) with company match

Company-paid life insurance

Supplemental insurance for yourself, your spouse/partner, and your children

Short-term and long-term disability insurance

Pre-tax Health Savings Account and Flexible Spending Accounts for Health Care or Dependent Care

Pet Insurance

Commuter accounts

Let us find you!  Apply now.

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