EPOS is part of the Demant group – a world-leading audio and hearing technology group that offers solutions and services to help people connect and communicate with the world around them. The Demant Group operates in a global market with companies in more than 30 countries, employs more than 14,000 employees, and generates an annual revenue of around DKK 14 billion.
Based on pioneering audio technology, we strive to unleash human potential by perfecting audio experiences and delivering innovative design and performance with all of our audio solutions.
More information about EPOS at http://www.eposaudio.com
With more than 70 years of sound excellence, we develop best-in-class gaming headsets and are recognized in the professional gaming community as one of the most credible brands around. Building on our worldwide success, we now look to realize an ambitious growth plan together with an Senior Global Support Technician for the USA.
Build your success with us
The Product Support Specialist’s role is to support the Level 1 team, Partners, Key accounts, Sales field’s engineers with questions about headsets/Speakerphones, Applications and video teleconferencing devices. The Specialist owns and is responsible for day to day customer technical requests, projects, and activities such as updating the compatibility guide, knowledge creation, analyzing customer data and sharing insights, tracking issues, attending meetings, visiting customers, managing warranty returns and sharing market feedback with other departments. The GSTS is responsible for answering emails, calls, and providing expert guidance. The ideal candidate has extensive customer service skills, is highly technical and feel comfortable employing these skills in a high-volume technical environment. The GSTS addresses client concerns, complaints, and questions in a professional and friendly manner. The position requires sometimes to be available on call after working hours or weekend and travel domestic up to 15 times a year and 5 times a year overseas.
Furthermore, ideal candidates possess:
Sennheiser Communications A/S, the joint venture between Demant A/S and Sennheiser electronic GmbH & Co. KG, has previously announced that it will evolve in new set-ups. During 2020, Enterprise Solutions and Gaming headsets will evolve as a new independent company, EPOS, under the global audio and hearing technology group Demant. Going forward, EPOS will manufacture and sell the existing Sennheiser Communications portfolio for Enterprises and Gaming co-branded as EPOS | SENNHEISER products.