Demant

  • Patient Care Coordinator

    Department Accuquest
    Job Locations US-MI-East Lansing
    Job ID
    2020-7839
  • Overview

    AccuQuest, a HearingLife company, is a private hearing healthcare practice located in East Lansing, MI. We are seeking a sales driven and motivated individual to manage the front office, create appointment opportunities through outbound calls, and represent our practice with professionalism.

    Responsibilities

    • Promote sales by actively maintaining patient database through heavy outbound dialing
    • Confer with incoming patients to generate referrals for patient hearing health outreach
    • Act as first point of contact for prospective and current patients
    • Anticipate patients’ needs and respond with appropriate, high level care
    • Perform hearing aid cleanings and troubleshoot minor hearing aid issues
    • Data entry and appointment scheduling using company scheduling protocols and internal scheduling database software
    • Meet and exceed office sales goals
    • Perform daily reconciliation of all transactions and execute routine bank deposits
    • Maintain weekly sales reports
    • Package and ship supplies and equipment
    • Verify specific patient insurance coverage
    • Assist patients with qualifications for credit application as needed
    • Order and maintain appropriate and approved office supplies

    Qualifications

    • Exceptional professionalism, strong verbal and written communication skills
    • Outstanding planning and organizational skills
    • Willingness to make extensive outbound dials
    • Understanding of current HIPAA laws is a plus
    • Strong interest in patient care and hearing health
    • High School Diploma or GED
    • At least one-year front office experience
    • Telemarketing and inside sales experience a plus
    • Superior multi-tasking and strong time management ability
    • Ability to work independently

     

    Desirable Experience
    • Client and sales focused, social and medical industries or relative environments; chiropractic, dental and optometry practices, retail sales, office management.

     

    We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.

     

    HearingLife is part of the Demant Group. Demant is a world-leading hearing healthcare group that for more than a century has played a vital part in developing innovative technologies and know-how to help improve people’s hearing and health. In every aspect, from hearing devices, hearing implants and diagnostic equipment to intelligent audio solutions and hearing care all over the world, Demant is active and engaged.

    The Demant Group operates in a global market with companies  in more than 30 countries, employs more than 14,500 staff  and generates annual revenue of DKK 14 billion (approx. 2.1 billion USD). Our products are sold in more than 130 countries.

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