Demant

Biomedical Electronics Field Service Technician

Department Diagnostics
Job Locations US-CA-Modesto
Job ID
2020-8278

Overview

William Demant Holding Corporation (WDH) is a Denmark-based manufacturer of Hearing-related products and services. WDH is comprised of multiple Hearing Aid and Audiology Screening and Diagnostic equipment/service companies. The e3 Diagnostic division is the US sales and distribution function for all company manufactured instruments/equipment (excluding Hearing Aids) as well as for several non-William Demant Audiology instrument companies. The e3 Diagnostics division is comprised of one central General Office (Wheeling, IL) and several dozen Sales and Service offices throughout the continental US.

 

Our Northern California office has an immediate opening for a full-time Service & Sales Technician.  This challenging position is ideal for someone that is good at fixing things, enjoys travel plus direct customer contact. 

Responsibilities

DUTIES & RESPONSIBILITIES

Includes the following; however other duties may be assigned:

  • Build & maintain customer relationships and provide unparalleled service and technical support.
  • Perform calibration, maintenance, repairs and installations on a wide range of audiology and biomed equipment.
  • Perform software and firmware upgrades to existing biomed equipment.
  • Meet or exceed all sales & service goals in assigned territory.
  • Maintain accurate records of customer contact and equipment
  • Keep product knowledge current, attending all required training
  • Works with minimal supervision and is responsible to make an established range of decisions, escalating to management when necessary
  • Negotiate contracts and pricing

Qualifications

EDUCATION & EXPERIENCE

  • Education: 2 year Technical or Engineering degree or related experience required.
  • Experience speaking and/or selling to customers or medical professionals
  • Software & Computers: Proficient in updating and troubleshooting software problems. Will also need experience in networking and providing hardware support.
  • NASED Certification: must be able to obtain and keep certification through the National Association of Special Equipment Distributors.
  • Background & Driving Record: Must have a valid driver’s license and be able maintain clear driving record. Must be able to pass a pre-employment background check as well as any customer-required screening requirements.

PHYSICAL DEMANDS

  • Lifting: Repeated daily lifting of 50 lbs.
  • Driving: 80% travel – ability to drive for extended periods of time to reach all customers in assigned territory; some overnight trips will be required. Company car will be provided.
  • Occasional walking, stooping, kneeling, crawling, and crouching depending on variables at customer location

This position also provides a unique salary growth potential for the talented technician that applies themselves and likes interacting directly with professional customers. We offer base salary + quarterly bonus incentive. As well as the ability to participate in our 401k and medical insurance.

 

E3 Diagnostics is part of the Demant Group. Demant is a world-leading hearing healthcare group that for more than a century has played a vital part in developing innovative technologies and know-how to help improve people’s hearing and health. In every aspect, from hearing devices, hearing implants and diagnostic equipment to intelligent audio solutions and hearing care all over the world, Demant is active and engaged.

The Demant Group operates in a global market with companies in more than 30 countries, employs more than 14,500 staff and generates annual revenue of DKK 14 billion (approx. 2.1 billion USD). Our products are sold in more than 130 countries.

We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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