Demant

IT Service Desk Specialist

Department Demant Information Technology
Job Locations US-NJ-Somerset
Job ID
2020-8578
Department
Information Technology

Overview

Demant is a world-leading hearing healthcare group that  for more than a century has played a vital part in developing  innovative technologies and know-how to help improve  people’s hearing and health. In every aspect, from hearing  devices, hearing implants and diagnostic equipment to  intelligent audio solutions and hearing care all over the world, Demant is active and engaged.

 

The Demant Group operates in a global market with companies  in more than 30 countries, employs more than 14,500 staff  and generates annual revenue of DKK 14 billion (approx. 2.1 billion USD). Our products  are sold in more than 130 countries.

 

The IT Service Desk Specialists wear a variety of hats to ensure that all IT functions within the company run smoothly. They are the single point of contact for all IT related inquiries, including desktop support, AV, IT infrastructure, application support, and more. The IT Service Desk Specialists oversee the phone and ticket ques for the IT department, ensuring that all requests are processed and resolved as quickly as possible, and correctly categorized and prioritized.

Responsibilities

  • Provides the single point of contact for all system users for IT related issues
  • Owns all IT requests considered Level1 or Level2 support (regardless of system or area)
  • Ensures that IT policies, procedures, and standards are followed
  • Coordinates with vendors when needed for service on defective devices
  • Works with other IT staff to assist in the development of fixes and improvements
  • Ensures that inbound support calls are answered live and resolved
  • Ensures that all inbound support tickets are resolved in a timely manner and categorized
  • Configures, installs, optimizes and retires IT Assets
  • Provides technical expertise, and works to ensure that the company’s use of technology supports its business goals

Qualifications

  • College Degree or equivalent
  • Professional certifications a plus (CompTIA, HDI, ITIL, Cisco, Microsoft)
  • Minimum 2 years working experience in a Service Desk or technical support function
  • Strong working knowledge and troubleshooting skills for Microsoft products (Windows, Office, etc)
  • Experience administrating with the following technologies a plus: SCCM, MS Exchange, Office365 Admin console, Active Directory, Bitlocker, Microsoft Azure, DHCP, LAN, WAN
  • Excellent time management and organizational skills
  • Excellent written and verbal communication skills
  • Highly self-motivated, proactive, and results driven
  • Comfortable working in a fast-paced environment
  • Experience working with retail environments a plus
  • Ability to lift 25 pounds on an occasional to frequent basis

 

Demant is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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