Demant

Local Service Administrative Assistant - Titusville, FL

Department Diagnostics - E3
Job Locations US-FL-Orlando
Job ID
2020-8624

Overview

E3 Diagnostics is the leading provider of audiometric equipment and repair/calibration services throughout the United States. With over 35 regional offices and a highly-trained team of NASED-certified Technicians, e3 Diagnostics delivers unmatched service capability and responsiveness. Our Audiology equipment offering is the most comprehensive in the market – with multiple, top brands across all product segments - providing solutions matched to each customers’ specific needs. And our offices are led by Audiology clinical professionals, many with master’s or doctorate degrees, motivated only to provide the best-suited equipment solution to our customer’s clinical needs.

Our Titusville, FL office is hiring for a Local Service Administrative Assistant.

Responsibilities

  • Customer service focused to include face-to-face interactions and in verbal and written communications with internal and external customers
  • Appropriately handle all incoming calls and correspondence in a professional and timely manner
  • Open and appropriately distribute mail daily, as well as, prepare mail for pick-up
  • Maintain and communicate technician schedules according to guidelines. This includes scheduling annual calibrations, installations, routine service, and emergency repairs
  • Serve as a common point between the service technicians and corporate personnel
  • Run all business processes according to company procedure
  • Make sure all paperwork is submitted to Corporate in a timely manner
  • Maintain customer database, making sure all addresses, phone numbers, email addresses and contact names are up-to-date and accurate
  • Maintain files, making sure that all service paperwork is filed properly so that everyone in the office is able to locate documentation
  • Maintain price lists to ensure that all parts and service are quoted/billed correctly
  • Assist in generating and completing customer quotes for service and equipment
  • Track and follow customer orders through the system, from ordering through installation. To include, making sure all paperwork is accurate, completed and submitted in a timely fashion; follow up on part(s) delivery and/or connecting with Local Sales Administrative Assistant to confirm delivery of equipment; scheduling installation and in-service; communicating with the customer and the salesperson, and submitting all paperwork to corporate for billing
  • Receiving and shipping of parts that comes through the local office
  • Schedule, coordinate, and track all in-house and manufacturer repairs
  • Obtaining RMA’s, when appropriate, and following through to make sure we receive either a replacement for the RMA or a credit for the return
  • Ensure technicians have the pertinent information related to service calls in a timely manner and appropriate format
  • Review and submit all service calls for invoicing
  • Order all parts as necessary and ensure POs get to appropriate parties
  • Work with Corporate to coordinate the scheduling, shipping and receiving of Demo units
  • Send out monthly calibration due emails and follow up with customers to make sure calibrations are appropriately scheduled
  • Work with the technicians to identify ways to acquire new prospects/customers
  • Run reports as necessary
  • Actively manage the outstanding account receivable balances by making collection calls and providing customers any needed information in order to obtain payment
  • Schedule and participate in office meetings. Keep notes and verify that appropriate follow-up occurs
  • Back-up the Local Sales Administrative Assistant
  • General office projects as directed and other responsibilities as directe

Qualifications

  • Self-motivated individual
  • Ability to work independently
  • Attention to detail, highly organized
  • Ability to multi-task, resourceful
  • Strong communication skills, written and verbal
  • Proficient in Microsoft Office Suite
  • Familiarity and understanding of Windows 10

E3 Diagnostics is part of the Demant Group. Demant is a world-leading hearing healthcare group that for more than a century has played a vital part in developing innovative technologies and know-how to help improve people’s hearing and health. In every aspect, from hearing devices, hearing implants and diagnostic equipment to intelligent audio solutions and hearing care all over the world, Demant is active and engaged.

The Demant Group operates in a global market with companies in more than 30 countries, employs more than 14,500 staff and generates annual revenue of DKK 14 billion (approx. 2.1 billion USD). Our products are sold in more than 130 countries.

We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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