Sales Support Rep

Department Oticon Sales
Job Locations US-NJ-Somerset
Job ID




Demant is a world-leading hearing healthcare group that  for more than a century has played a vital part in developing  innovative technologies and know-how to help improve  people’s hearing and health. In every aspect, from hearing  devices, hearing implants and diagnostic equipment to  intelligent audio solutions and hearing care all over the world, Demant is active and engaged.


The Demant Group operates in a global market with companies  in more than 30 countries, employs more than 14,500 staff  and generates annual revenue of DKK 14 billion (approx. 2.1 billion USD). Our products  are sold in more than 130 countries.


The Sales Support Representative’s job responsibility is to assist with tasks related to the Oticon internal and external sales team. This individual will be responsible for administrative tasks for the Sales organization.

Duties also include order entry, customer contact and follow up and working closely with both the regional sales teams and the sales operations teams. The Sales Support representative works with the Manager of Sales Operations to determine the needs of the department.


  • Outbound calls to customers as a follow up to orders.
  • Order entry, clerical projects, misc. and literature orders via phone, email, or e-commerce sites.
  • Data maintenance and clean up.
  • Responsible for reporting IT issues related to errors in system functionality.
  • Responsible for entry of orders obtained at national events and conferences.
  • Order entry of promotional activities and proper tagging in CRM.
  • Provides professional and courteous customer support.
  • Testing new or changes to Navision functionality.
  • Maintains customer satisfaction and addresses customer requests for materials/ supplies thru VIA.
  • Participates in some sales related functions: such as special projects, meetings and training.
  • Responsible for handling and maintaining requests sent to email boxes within 24 hours from date of request.
  • Responsible for making calls to customers to increase seminar attendance and updating attendance in the CRM system.
  • Responsible for data integrity in the CRM system which includes data cleanup projects in NAV/CRM.
  • May perform miscellaneous tasks/projects as directed by manager.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The position requires strong customer service and communications skills. This individual must be assertive and creative and possess the ability to handle multiple tasks. Must perform well as both an individual contributor and/or team player. High School diploma required. Additional requirements are knowledge of Microsoft Office. Customer service experience is a plus.

The Company is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.


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