Account Manager-New England

Department Network - NorthEast Hearing Instruments
Job Locations US-MA-Billerica
Job ID


Hearing Health Systems/Northeast Hearing Instruments has provided hearing aid program management services to clients since 1982. We implement practice growth strategies and relieve clients from burdensome administrative tasks. Our people, process, and products enable hearing healthcare professionals to get back to treating patients.


The Account Manager shall be responsible for the growth and development of their portfolio of practices by working with existing accounts and by selling Hearing Health Systems services throughout the assigned territory within the region to new, prospective accounts. The incumbent will work with all practices’ leadership to provide Hearing Health System services, which are designed to drive growth of hearing aid sales, within each practice and by demonstrating the value of those services sales to each practice. The incumbent will ultimately be responsible for successfully coordinating and completing all portfolio duties and providing quality internal and external customer service to colleagues and clients by maintaining relationships, managing expectations, and communicating clearly, promptly, and professionally.


The Account Manager shall deliver personal sales and value pro forma thru Hearing Health System services that will drive organizational development and revenue growth to our customers which will result in both improved performance and profitability for each practice as well as increased revenue to Hearing Health Systems within the assigned territory through hearing aid sales, new customer acquisition, customer retention, and increase of same-store growth and market share.


  • Recruit new customers into the territory portfolio via daily telephone pitches and site visits to either fill vacant geographic areas or replace underperforming customers
  • Design, sell, and implement strategies and tactics that drive business process change that result in per store unit sales increases
  • Develop and execute an Annual Strategic Action Plan needed to drive required results for each Associate
  • Integrate and leverage vendor partner relationships
  • Assist customers in developing and implementing Marketing Plans
  • Develop and execute a quarterly business development/recruiting plan to drive required results


  • Minimum of seven (7) years of professional sales experience
  • Sales experience from a service industry within the medical or practice management field
  • Demonstrated ability to adapt in a complex, fast-paced environment
  • Managing in a multi-office environment
  • Documented history of delivering increased revenue and efficiency
  • Selling services
  • Recruiting, hiring and training staff
  • Presenting to professional audiences
  • Understanding of basic business finances


  • Bachelor’s Degree  
  • Master’s Degree preferred
  • Audiology Degree or state-certified Dispensing License preferred



Hearing Health Systems/Northeast Hearing Instruments is part of the Demant Group. Demant is a world-leading hearing healthcare group that  for more than a century has played a vital part in developing  innovative technologies and know-how to help improve  people’s hearing and health. In every aspect, from hearing  devices, hearing implants and diagnostic equipment to  intelligent audio solutions and hearing care all over the world, Demant is active and engaged.


The Demant Group operates in a global market with companies  in more than 30 countries, employs more than 14,500 staff  and generates annual revenue of DKK 14 billion (approx. 2.1 billion USD). Our products  are sold in more than 130 countries.


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