Account Manager - MidAtlantic

Department Network - Consult YHN
Job Locations US-PA-Chadds Ford
Job ID


Consult YHN has created the nation’s leading network of hearing healthcare professionals by partnering one-on-one with practice owners to drive growth and help more people hear well. Since 1995, Consult YHN has elevated and united hearing care providers across the nation. We service private practices, ENTs, hospitals, universities, and not-for-profits.


The Account Manager shall be responsible for the growth and development of their portfolio of practices by working with existing accounts and by selling Consult YHN services throughout the assigned territory within the region to new, prospective accounts. The incumbent will work with all practices’ leadership to provide Consult YHN services, which are designed to drive growth of hearing aid sales, within each practice and by demonstrating the value of those services sales to each practice. The incumbent will ultimately be responsible for successfully coordinating and completing all portfolio duties (“All the Right Things”) and providing quality internal and external customer service to colleagues and clients by maintaining relationships, managing expectations, and communicating clearly, promptly, and professionally.


The Account Manager shall deliver personal sales and value pro forma thru Consult YHN services that will drive organizational development and revenue growth to our customers which will result in both improved performance and profitability for each practice as well as increased revenue to Consult YHN within the assigned territory through hearing aid sales, new customer acquisition, customer retention, and increase of same-store growth and market share.


  • Expand portfolio “reach” and deeper penetrations with daily calls to customers to pitch EDP class participation
  • Recruit new customers into the territory portfolio via daily telephone pitches and site visits to either fill vacant geographic areas or replace underperforming customers
  • Design, sell, and implement strategies and tactics that drive business process change that result in per store unit sales increases
  • Develop and execute an Annual Strategic Action Plan needed to drive required results for each Associate
  • Work with Consult YHN HR & Recruiting Services to actively manage recruiting, hiring, training and if necessary, termination of employees within the customers’ businesses
  • Integrate and leverage vendor partner relationships
  • Drive utilization and compliance with Consult YHN’s proprietary business management system, Navigator
  • Finalize MBA pre-work:
    • Collect financial information for P&L Analysis and complete spreadsheet
    • Collect outstanding information for BAI
  • Develop an Upgrade Program target list and deliver a minimum of 1 program per month
  • Achieve established Reach and Frequency Contact R2s for portfolio of customers
  • Spend 2-3 days per week in the field conducting full day Company Meetings and EDP classes for Consult YHN customers in the portfolio
  • Utilize, publish and present agendas in advance of all site visits (5 weeks in advance) and complete a summary of each visit within one week of the visit
  • Assist customers in developing and implementing Marketing Plans
  • Capture competitive unit market share with the goal of increasing Consult YHN Share of Wallet to at least 90% within each customer practice
  • Develop and execute a quarterly business development/recruiting plan to drive required results
  • Utilize Consult YHN financial tools for account growth and profit gain
  • Facilitate monthly Owner Group calls
  • Identify and deliver convention targets and meet Required Results on attendance
  • Be accountable to Regional Manager for reporting on current initiatives and results
  • Manage Corporate initiatives
  • Maintain patient privacy in compliance with HIPAA federal guidelines and Consult YHN policies and procedures


  • Minimum of seven (7) years of professional sales experience
  • Sales experience from a service industry within the medical or practice management field
  • Demonstrated ability to adapt in a complex, fast-paced environment
  • Managing in a multi-office environment
  • Documented history of delivering increased revenue and efficiency
  • Selling services
  • Recruiting, hiring and training staff
  • Presenting to professional audiences
  • Understanding of basic business finances


  • Bachelor’s Degree  
  • Master’s Degree preferred
  • Audiology Degree or state-certified Dispensing License preferred



Consult YHN is part of the Demant Group. Demant is a world-leading hearing healthcare group that for more than a century has played a vital part in developing innovative technologies and know-how to help improve people’s hearing and health. In every aspect, from hearing devices, hearing implants and diagnostic equipment to intelligent audio solutions and hearing care all over the world, Demant is active and engaged.


The Demant Group operates in a global market with companies in more than 30 countries, employs more than 14,500 staff and generates annual revenue of DKK 14 billion (approx. 2.1 billion USD). Our products are sold in more than 130 countries.


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