Demant

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Department NewCo
Job Locations US-FL-Jacksonville
ABOUT US   Birdsong Hearing Benefits™ LLC, is a hearing benefits manager that views hearing care as total care. We provide Medicare Advantage, including all lines of business in government programs, along with commercial solutions for the most under-utilized supplemental benefit: Hearing.   We are looking for dedicated, talented, and passionate individuals who want to join us in helping people awaken to the full sound of life. We are driven by the following values:   - People focused, realizing it is all about our consumers and each other. - Collaborative with a strong team spirit, happy to work together to achieve greater results. - Intuitive and creative, generating ideas and solutions to transform the hearing care ecosystem. - Full of grit, wanting to work hard to achieve success. - A growth mentality, eager to adapt and be flexible in an ever-changing environment   SUMMARY   Birdsong seeks to hire a User Experience (UX) Designer who will lead and strategize activities to drive Design Thinking and Ideation workshops in various internal and external environments. As a member of the Customer Experience team, the UX Designer will initiate engagements and enable collaborative brainstorming and ideation with client users and stakeholders. This position will lead and design UX research efforts, conduct Human Centered Design (HCD) qualitative and quantitative user research via user interviews, focus groups, surveys, and benchmarking analysis. They need to ensure solutions are rooted in real-world needs and deliver experience and functionality that inspires and drives results.    
Department Oticon Customer Experience
Job Locations US
Oticon's People First philosophy is more than a mission statement. It is a way of thinking and doing business that stems from the company's historical roots and has made Oticon a leader in the hearing industry. We hire people who share our commitment to putting the needs of people with hearing loss first. The exceptional quality of our workforce has enabled Oticon to bring many technology and audio logical "firsts" to market and to continue to meet the needs of hearing care professionals and the people with hearing loss that they serve. We provide an environment that enables our multi-disciplinary teams to continue to learn, find new ways to do things better and bring new solutions, features and professional support to market. This position is remote with the hours of 11:30am to 8:00pm EST.  Audiologists are our organizations service, technical and educational professionals. Their most important goal is to satisfy our customers. The role of the Technical Support Audiologist is to provide audiological support to hearing care professionals related to our hearing aid technology.  Audiologists are the technical service and educational professionals of our organization.  Sharing information on hearing instruments, fine-tuning fitting adjustments, and assisting with software issues are primary daily activities within the team.  The overall goal of the Audiology Technical Support team is to provide world-class service and support in all interactions to promote business growth and development.
Can this position be a remote position?
Yes
Department Oticon Customer Experience
Job Locations US
The Oticon Customer Experience (CX) Analyst is a new role directly reporting to Oticon’s Customer Experience Leadership team. The role will be responsible for the ongoing development, execution and leadership of Oticon’s Voice of Customer (VoC) program. This role will develop and lead the internal processes required to gather, monitor, and improve customer metrics.  
Department Oticon Customer Experience
Job Locations US
Oticon's People First philosophy is more than a mission statement. It is a way of thinking and doing business that stems from the company's historical roots and has made Oticon a leader in the hearing industry. We hire people who share our commitment to putting the needs of people with hearing loss first. The exceptional quality of our workforce has enabled Oticon to bring many technology and audio logical "firsts" to market and to continue to meet the needs of hearing care professionals and the people with hearing loss that they serve. We provide an environment that enables our multi-disciplinary teams to continue to learn, find new ways to do things better and bring new solutions, features and professional support to market. This position is remote with the hours of 11:30am to 8:00pm EST.  Audiologists are our organizations service, technical and educational professionals. Their most important goal is to satisfy our customers. The role of the Technical Support Audiologist is to provide audiological support to hearing care professionals related to our hearing aid technology.  Audiologists are the technical service and educational professionals of our organization.  Sharing information on hearing instruments, fine-tuning fitting adjustments, and assisting with software issues are primary daily activities within the team.  The overall goal of the Audiology Technical Support team is to provide world-class service and support in all interactions to promote business growth and development.
Can this position be a remote position?
Yes
Department Oticon Government Services
Job Locations US-NJ-Somerset
CUSTOMER SERVICE MANAGER, GOVERNMENT SERVICES - Somerset, NJ   Demant is a world-leading hearing healthcare group that  for more than a century has played a vital part in developing  innovative technologies and know-how to help improve  people’s hearing and health. In every aspect, from hearing  devices, hearing implants and diagnostic equipment to  intelligent audio solutions and hearing care all over the world, Demant is active and engaged.   The Demant Group operates in a global market with companies  in more than 30 countries, employs more than 14,500 staff  and generates annual revenue of DKK 14 billion (approx. 2.1 billion USD). Our products  are sold in more than 130 countries.   The Customer Service Manager is a dynamic member of the company. This position will lead a team striving for best in class customer service. The manager will provide motivation, supervision and direction to their team while providing oversight of daily operations. Developing and driving a positive culture of continuous improvement. As a customer advocate, you will monitor our quality program for all customer experiences. The manager will monitor the productivity, efficiency and quality of the call center to ensure that expectations and KPIs which impact our customers are met. The manager will rely on his/her extensive experience and judgment to plan and accomplish goals, including forecasting capacity needs based on current and future client projects.
Department Oticon Government Services
Job Locations US-NJ-Somerset
The Government Services Data Entry Specialist is integral to achieving departmental metrics related to the order file and requires direct partnership with other internal departments to ensure accuracy and prompt delivery of VA patient orders. The individual is responsible for timely review and distribution of daily order kick outs. They will also serve as the primary contact for order escalations and resolution. This role places a strong emphasis on order review for key accounts to ensure accuracy, timely turnaround, and best in class customer experience is achieved. The Data Entry Specialist works closely with the Team Lead and Department Manager to drive key initiatives and efficiencies within the business unit. Secondary contributions include order entry of all order types and a commitment to ensure that all department KPI’s are met.
Department Oticon Marketing
Job Locations US-NJ-Somerset
MARKETING PROJECT COORDINATOR - Somerset, NJ   The Marketing Project Coordinator is an enthusiastic, highly collaborative, self-starter responsible for coordinating the print process, assisting the Project Manager in the intake, assignment, and monitoring of creative marketing projects, ensuring FDA compliance within creative requests and aid the Creative Lead in coordinating freelancers. They collaborate with project stakeholders and assist in communicating updates throughout the project lifecycle. Keeping all stakeholders involved on task, they support the smooth operation of the creative marketing campaigns for multiple departments to achieve results. This role will support the Project Manager.
Department Oticon Marketing
Job Locations US-NJ-Somerset
SENIOR DIGITAL DESIGNER - Somerset, NJ   The Senior Digital Designer uses their high level of expertise as the lead designer on HTML email communications, website designs, digital advertising, and social media. They excel at working both independently and in a group to deliver high quality, modern design to multiple audiences while following corporate guidelines, best practices and providing best-in class service across all digital
Department Oticon Sales
Job Locations US-NJ-Somerset
ACCOUNT MANAGER (San Francisco)   Demant is a world-leading hearing healthcare group that for more than a century has played a vital part in developing innovative technologies and know-how to help improve people’s hearing and health. In every aspect, from hearing devices, hearing implants and diagnostic equipment to intelligent audio solutions and hearing care all over the world, Demant is active and engaged.   We seek an entrepreneurial Account Manager to join our team and run their territory like a business. You bring the sales acumen and energy, and we'll provide the training and support to be successful in achieving/exceeding revenue and market share goals.  You will have direct access to decision-makers and can thrive as an influencer, educator, and business driver.   Territory: San Francisco Bay Area
Department Oticon Sales
Job Locations US-Statewide
ACCOUNT MANAGER - OREGON   Demant is a world-leading hearing healthcare group that for more than a century has played a vital part in developing innovative technologies and know-how to help improve people’s hearing and health. In every aspect, from hearing devices, hearing implants and diagnostic equipment to intelligent audio solutions and hearing care all over the world, Demant is active and engaged.   We seek an entrepreneurial Account Manager to join our team and run their territory like a business. You bring the sales acumen and energy, and we'll provide the training and support to be successful in achieving/exceeding revenue and market share goals.  You will have direct access to decision-makers and can thrive as an influencer, educator, and business driver.   Territory: Oregon   **must live in Oregon or the greater Vancouver, WA area or is willing to relocate to the Portland, OR/Vancouver, WA area**

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