Summary Advanced Hearing Providers (“AHP”) coordinates hearing healthcare services for employees with workers’ compensation claims. We connect patients with our nationwide network of qualified hearing healthcare providers on behalf of our clients; the payers and third-party administrators of workers’ compensation claims. The Operations Coordinator is a key team member and success in this role is critical to the efficiency of the organization as a whole. As the first point of contact for phone calls and emails, the flow of work is dependent upon the Operations Coordinator doing their job well. The Operations Coordinator is an in-office position requiring being physically present in our Tualatin Oregon office location every business day. Dependability and consistency will be a large key to the success of this team member. Being a self-motivated problem-solver is extremely important.

Summary Advanced Hearing Providers (“AHP”) coordinates hearing healthcare services for employees with workers’ compensation claims. We connect patients with our nationwide network of qualified hearing healthcare providers on behalf of our clients; the payers and third-party administrators of workers’ compensation claims. We are seeking hard-working, self-motivated candidates with a positive attitude who like the idea of being involved in the process of helping people hear better. The position of Claims Specialist (“CS”) plays a critical role in the operation of the organization. The main function of an AHP CS is coordinating authorized hearing healthcare for covered employees. AHP staff work as a TEAM – this is crucial! We expect team members to build trust and respect for each other by producing consistent results and going above and beyond, especially to help each other. Even though each CS will be working on their own assigned cases, interaction with other team members, clients, providers, and patients will occur often.

The Customer Experience Manager oversees the development and implementation of company-wide initiatives that improve customer relations and loyalty. This position is responsible for the management and direction of the Customer Experience team which involves extensive sales support, customer logistics and customer onboarding, and planning and execution for internal and external (customer-facing) events.

CQ Partners is a leading full-service consultancy in the hearing health industry.  We enable medical practices (ENT, private practice, hospitals/universities) to run their businesses better, be more profitable, and connect with patients in need of hearing care.

Summary Your Hearing Network (YHN) is seeking enthusiastic and highly motivated problem solvers who are passionate about creating an innovative customer experience and building strong relationships with our customers.  The YHN Client Relations Specialist will provide quality service to Your Hearing Network customers by serving as the primary contact for information, referrals, questions and more.  This position plays a crucial role in the overall customer experience. 

Summary Your Hearing Network (YHN) is seeking enthusiastic and highly motivated problem solvers who are passionate about creating an innovative customer experience and building strong relationships with our customers.  The YHN Client Relations Specialist will provide quality service to Your Hearing Network customers by serving as the primary contact for information, referrals, questions and more.  This position plays a crucial role in the overall customer experience. 

Summary Your Hearing Network (YHN) is seeking enthusiastic and highly motivated problem solvers who are passionate about creating an innovative customer experience and building strong relationships with our customers.  The YHN Client Relations Specialist will provide quality service to Your Hearing Network customers by serving as the primary contact for information, referrals, questions and more.  This position plays a crucial role in the overall customer experience. 

ABOUT US   Your Hearing Network (YHN) is an experienced hearing benefit administrator that partners with health plans, unions, employer groups and affinity programs to provide quality hearing care.  Our mission is to provide services to promote health hearing, which will lead to better overall health and wellness.   Your Hearing Network seeks to hire a Director of Provider Relations & Contracting who will be a key member of the executive team. This position actively participates in the oversight of the provider relations and contracting for hearing health care. The Director provides oversight for development of strategies and processes, direction of staff, and execution of all provider relations and contracting tasks within the scope of the operations unit. Key areas of responsibility include provider relations, network management, and contracting services associated with provider contracting negotiations, preparation of contract review with legal and deployment of key contracting elements, and key performance indicators associated with contract guidelines. The mission of the Director, Provider Relations& Contracting is to successfully build, manage, and grow network size and adequacy; network satisfaction; member satisfaction; members being served; member engagement targets; and outcomes targets.

The Sr Transactional Excellence Manager is responsible for ensuring that we deliver products and service that meet or exceed our customer’s expectations. This position will lead a team striving for best-in-class customer experience. This individual is responsible for managing the Customer Success and Customer Solution Teams. These teams are customer-facing and work with customers and key partners to resolve product and transactional issues. Both groups act as a central collection point, and in most instances, a data gathering hub for customer-related issues. The manager will provide motivation, supervision and direction to their team while providing oversight of daily operations. Developing and driving a positive culture of continuous improvement. The manager will monitor the productivity, efficiency and quality of their team ensure that expectations and KPIs which impact our customers are met. The manager will rely on his/her extensive experience and judgment to plan and accomplish goals accordingly.

Oticon, Inc., a world leader in the manufacture of advanced hearing technology, presently seeks enthusiastic individuals to join our Somerset, NJ facility. The Data Entry Operators are our organization’s custom and service order processing group. Processing customer orders accurately and quickly while maintaining an excellent work flow are their most important responsibility.