Demant

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Department Diagnostics - Workplace Integra
Job Locations US-NC-Greensboro
The Field Operations Manager (FOM) will lead the mobile testing team at WPI and work with the General Manger and Sales Manager to support the company’s efforts to exceed budget through revenue growth and cost containment/reduction.   The position will leverage data, organization and planning to meet sales and margin goals, proactively diagnose and correct inefficiencies and create solutions with a focus on accuracy and productivity. The FOM will drive operation excellence by providing leadership and training to the mobile service techs, strategic scheduling of mobile testing units and the administration of the mobile van testing fleet’s maintenance program. This position will work cross functionally with the sales and IT support to ensure the timely execution of the following tasks:
Department Diagnostics - Workplace Integra
Job Locations US-NC-Greensboro
Workplace Integra is an Occupational Health and Safety service provider based in Greensboro, NC. It is our mission to be the nation's premier provider of integrated hearing conservation and healthcare data management services. Our professional Audiologists, Technicians, Software Engineers and support staff have been providing solutions to our clients for over 25 years. While specializing in hearing conservation and health data management, Workplace Integra Inc. provides a full range of products to serve as a professional resource to our occupational, clinical and industrial clients
Department EPOS
Job Locations US-NJ-Somerset
EPOS is part of the Demant group – a world-leading audio and hearing technology group that offers solutions and services to help people connect and communicate with the world around them. The Demant Group operates in a global market with companies in more than 30 countries, employs more than 14,000 employees, and generates an annual revenue of around DKK 14 billion.   Based on pioneering audio technology, we strive to unleash human potential by perfecting audio experiences and delivering innovative design and performance with all of our audio solutions.   More information about EPOS at http://www.eposaudio.com   With more than 70 years of sound excellence, we develop best-in-class gaming and Enterprise Portfolio headsets and are recognized in the professional gaming community as one of the most credible brands around. Building on our worldwide success, we now look to realize an ambitious growth plan together with an Senior Global Support Technician for the USA.   Build your success with us The Global Support Technical Specialist’s role is to support the Level 1 team, Partners, Key accounts, Sales field’s engineers with questions about headsets/Speakerphones, Applications and video teleconferencing devices.  The Specialist owns and is responsible for day to day customer technical requests, projects, and activities such as updating the compatibility guide, knowledge creation, analyzing customer data and sharing insights, tracking issues, attending meetings, visiting customers, managing warranty returns and sharing market feedback with other departments. The GSTS is responsible for answering emails, calls, and providing expert guidance. The ideal candidate has extensive customer service skills, is highly technical and feel comfortable employing these skills in a high-volume technical environment. The GSTS addresses client concerns, complaints, and questions in a professional and friendly manner. The position requires sometimes to be available on call after working hours or weekend and travel domestic up to 15 times a year and 5 times a year overseas.
Department HearingLife Corporate
Job Locations US-NJ-Somerset
SOLUTION ARCHITECT - TEAM LEAD (Marketing & Patient Engagement Applications group) - Somerset, NJ   The Solution Architect – Team Lead leads the Marketing & Patient Engagement IT team to support the overall strategy of HearingLife. This is accomplished through end-to-end ownership of IT solutions delivery and support within the fields of Marketing & Patient Engagement. This position plays a crucial role in ensuring the management and performance of the company’s Marketing and Patient Engagement applications (including but not limited to CRM, Web, marketing automation, e-mail automation, SMS automation applications).   The Solution Architect – Team Lead further functions as solution architect for Marketing & Patient Engagement IT applications.
Department HearingLife Corporate
Job Locations US-NJ-Somerset
SENIOR ANALYST, (Marketing & Patient Engagement), Somerset, NJ   The Senior Analyst, Marketing & Patient Engagement is responsible for driving business value out of HearingLife’s Digital Marketing and Patient Engagement Applications. These include but are not limited to Microsoft Dynamics CRM, Marketing Automation platforms, E-mail and text messaging platforms, web platforms, call center solutions, and other future applications within the space of marketing and patient engagement. He/She achieves that by partnering with the Digital Marketing team, Clinic Organization, and PSC management in matters related to e.g. Operational strategy, day-to-day optimization, call list and campaign setup. The Senior Analyst, Marketing & Patient Engagement is locally responsible for driving marketing & patient engagement process and system improvements that pertains to both issues to current functionality, as well as for development of new functionalities. The Senior Analyst, Marketing & Patient Engagement partners with the rest of the Hearing Care US IT team, Global Audika Group CRM team, the Global Hearing Care IT team, and Demant Shared Service IT USA.
Department Network - Advanced Hearing Providers (AHP)
Job Locations US
Advanced Hearing Providers (AHP) is a Demant company that brings old-fashioned customer service and hearing expertise to the workers’ compensation space. AHP coordinates workers’ compensation hearing claims on behalf of several types of clients, including organizations such as insurance carriers, TPAs and companies that fulfill durable medical product orders.    We are seeking self-motivated candidates with a positive attitude who like the idea of being involved in the process of helping people hear better. The position of Claims Specialist (“CS”) is a remote work (work-from-home) position plays a critical role in the operation of the organization. The main function of an AHP CS is coordinating appropriate hearing healthcare for injured workers within the workers’ compensation space. Individuals with the following attributes will likely have a higher chance of success in this role: - Self-motivation and ability to work independently - A high attention to detail - A “can-do attitude” - Eagerness to adapt to established methods - Desire to “stay busy” throughout the workday - Obtain satisfaction from delivering great service - Comfortable with taking risks and operating outside of your comfort zone   AHP expects team members to build trust and respect of others, including clients, providers, claimants/patients, and colleagues, by always exhibiting proper conduct, punctual attendance, dependability, and a positive attitude.
Department Network - Advanced Hearing Providers (AHP)
Job Locations US-OR-Tualatin
Advanced Hearing Providers (AHP) is a Demant company that brings old-fashioned customer service and hearing expertise to the workers’ compensation space. AHP coordinates workers’ compensation hearing claims on behalf of several types of clients, including organizations such as insurance carriers, TPAs and companies that fulfill durable medical product orders.    The Managed Care Account Executive reports directly to the Vice President of Sales. This position will drive AHP sales revenue by bringing on new accounts and supporting existing business through expert product knowledge and managed care insights. This is a remote/home-office based position with travel.  This position can live remotely anywhere on the East Coast.
Department Network - Consult YHN
Job Locations US-PA-Chadds Ford
Long-time industry leaders, Consult YHN and EarQ, merged to create CQ Partners in December 2021. CQ Partners works with Private Practices, ENT Practices, and Hospitals and Universities to grow practices, develop providers as leaders, and help them connect with patients in need of hearing care. To support this goal, CQ Partners executes on its four pillars of value: patient-generating marketing, next-level business support, operational excellence, and strategic partners and programs.   The Business Analyst will be responsible for performing most functions in sales operations to include, but not limited to, sales reporting, sales analysis, other ad hoc analyses, and sales administrative functions as needed. The ideal candidate will utilize standard operating procedures for all reporting required and may be tasked with analyzing current tools to make recommendations about improvements and enhancements.
Department Network - EarQ
Job Locations US
Long-time industry leaders, Consult YHN and EarQ, merged to create CQ Partners in December 2021. CQ Partners works with Private Practices, ENT Practices, and Hospitals and Universities to grow practices, develop providers as leaders, and help them connect with patients in need of hearing care. To support this goal, CQ Partners executes on its four pillars of value: patient-generating marketing, next-level business support, operational excellence, and strategic partners and programs.   The Web Analyst/CRO Specialist will oversee and develop best in class digital experiences for independent hearing practices utilizing our Iris+ digital marketing program. We work with private hearing health providers to attract qualified patients to their practices.   This position performs various functions, including carrying out trend and data reporting, analyzing online marketing acquisition strategies and website visitor behavior and experiences, as well as exploring new opportunities. Use data to help inform web design for best conversion paths, and channels to optimize most valuable conversions and improved user journey. You’ve demonstrated the ability to think innovatively while also paying attention to detail and delivering results against goals.
Can this position be a remote position?
Yes
Department Oticon Customer Experience
Job Locations US-NJ-Somerset
SUMMARY The Customer Success Associate is a dynamic member of the company that serves as liaison between the customer and operations. This associate acts as the point person for challenging orders, service issues and difficult custom requests from our customers. The Customer Success Specialist will rely on his/her extensive experience and judgment to review custom product orders in conjunction with the Technical Support Audiologist, Production Techniciansand the Custom Product Specialist for quality issues to ensure the highest level of customer satisfaction in accordance with the company’s mission, quality policy, and objectives.     

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